Neptune Reviews
100% of reviews would recommend Neptune to a friend
About Neptune Leave a Review
Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuar
d VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds.
read more...Neptune NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| NBN 25 (25/10) | 25 Mbps | Unlimited | $55 per month | |
| Fixed Wireless (25/5) | 25 Mbps | Unlimited | $65 per month | |
| Show more NBN plans | ||||
Neptune NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| NBN 500 FTTP (500/200) | 500 | Unlimited | $130 per month | |
| NBN 2000 (2000/200) | 2000 | Unlimited | $175 per month | |
| Show more NBN plans | ||||
Neptune Broadband Reviews
- 2 July, 2026
- Geraldton WA
- NBN - Residential
- 1000mbps Download 100mbps Upload
- $105 per month
- Activation : 1 week
Rock solid service, sensible defaults, good options.
Rock solid connection, offers either CGNAT or static IP, offers adblocking and privacy tools
None
I've never had need to call their service line, as everything has worked.
Neptune offers sensible privacy-first defaults (CGNAT, DHCP, ...), but let you opt in for manual router setup/static ip, and even DNS-level adblocking with a good choice of blocklists right from their web ui.
A bit dissapointed in this survey - Neptune had activated my service within 15 minutes of registering, but you don't let me pick anything below 1 week.
Recommend to a friend : yes
- 25 June, 2026
- Dandenong North VIC
- NBN - Residential
- 25/10
- $60 per month
- Activation : 1 week
Good value, free adblock and vpn
Low price without having to constantly churn. Great control panel. Adblock DNS is great. So is the free VPN. Can switch speeds up and down and youre billed prorata. Speeds are good, stable service
Not the absolute cheapest
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good service so that you continue with them. So far the service has been stable. The bonus adblock DNS and two free VPNs are things I don’t have to pay for, so that’s and additional saving.
I also like that they offer more insight into my connection setup on their user control panel. Saves me having to contact them to make changes.
Recommend to a friend : yes
- 24 June, 2026
- Montrose VIC
- NBN - Residential
- NBN 500/50
- $85 per month
- Activation : < 1 week
Fantastic smaller telco with a self service portal which isnt seen outside enterprise plans
ISP for techies, fair prices, Australian support
None so far
Technical self-service features are excellent. I can perform basic diagnostics, change speeds, and even secure my network with VPNs or DNS filtering. These are features I have never seen on residential plans. The speed and reliability have been consistently good.
Recommend to a friend : yes
Where is Neptune available?
Neptune sells NBN plans, so coverage matches the NBN footprint. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Neptune site to confirm what's available at your premises.
Frequently asked questions about Neptune
Is Neptune any good?
Neptune has fewer than 5 reviews on Oz Broadband Reviews so we don't yet show an aggregate rating. You can read the individual reviews above to form your own view.
How much does Neptune's cheapest NBN plan cost?
Neptune's cheapest active NBN plan is the NBN 25 (25/10) at $55.00/month — 25 Mbps download with unlimited data.
What plans does Neptune offer?
Neptune currently offers 14 NBN plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Neptune's call centre?
Neptune's customer support is based in Australia. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Neptune?
You can reach Neptune by phone on 1800 868 508 or online at neptune.net.au. Note that contact details can change — always double-check on Neptune's official website before signing up.
Where can I read reviews of Neptune?
You can read the 3 verified reviews of Neptune above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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